Support

Have a problem with Umbraco.TV or simply just want to send us a message. No problem we would love to hear from you.

Contact Us

Please provide as much detail as possible to ensure we can help you quickly & efficiently.

FAQ's

How do I cancel my subscription?

Simply login to your umbraco.com account, navigate to the profile > umbraco.tv accounts section and choose cancel.  Detailed steps can be found on our support site.

I have a problem with some of the downloaded source code. What do I do?

Simply use the contact form above to let us know and we'll do our best to help.

I am unable to play a video on the website, something seems to be wrong?

Let us know as soon as possible by using the contact form above. It would really help if you can let us know the device, operating system and browser version you are using so we can look into the problem for you.

When using Chrome the videos hang or I can only hear audio

Due to a bug in Chrome it might be that the video hangs after a certain amount of time or that you only hear the audio, as a temp workaround goto chrome://flags/ and enable the option "disable hardware accelerated video".