Terms and Conditions

Subscription Terms and Conditions for Umbraco TV


1.1 These subscription terms and conditions ("Terms and Conditions") are accepted by ticking off "Accept Terms and Conditions" in the check-out form, or by using the application or services and apply between Umbraco A/S (“Umbraco") and the customer (the "Customer"). If the Customer is a legal person, these Terms and Conditions are accepted on behalf of the Customer. This is a business to business service only and there is no intention to create a contract with any consumer, if you are a consumer and wish to use the services mentioned in these terms then first contact us on contact@umbraco.com. 


2.1 The subscription becomes effective upon placement of order and continues to be in effect until terminated in accordance with these Terms and Conditions. 

2.2 For Umbraco.TV “Bronze” and “Silver” the subscription period runs yearly. First period being one year from the order date. Subsequent periods are also yearly

2.3 Umbraco.TV “Pay as you go” license runs on a monthly basis.

2.4 After placement of order, new customers are entitled to cancel the order free of charge within a period of 14 days.



3.1 In accordance with these Terms and Conditions, the Customer is granted a non-exclusive limited right to use one or more of the listed services determined by the actual order:

  • Umbraco.TV “Silver”
  • Umbraco.TV “Bronze”
  • Umbraco.TV “Pay as you go”

3.2 Only the Customer is entitled to use umbraco.TV, and the product may not be used for or on behalf of any other parties or the provision of services for other parties than the Customer. 

3.3 The Customer shall ensure that Umbraco.TV is not used in any manner which reflects adversely upon the name, reputation and/or goodwill of Umbraco or in breach of any applicable law or regulation.



4.1 The terms of payment are net 8 days after invoice date unless order is placed and paid by credit card.

4.2 If the subscription fee is not paid when due, reminder 1 will be sent 7 days after the invoice due date without a reminder fee. If the subscription fee remains unpaid, reminder 2 will be sent 10 days later. Interest on overdue payments accrue in accordance with applicable law. If payment is not received within 7 days after reminder 2, access to the support will be suspended. Access to the service will be unblocked after receipt of payment, unless Umbraco has already cancelled the subscription. 

4.3 The Customer accepts that invoices and reminders sent by email to the email address provided by the Customer shall be deemed delivered when sent by Umbraco.

4.4 The prices, rates and subscription types in force from time to time can be found on Umbraco's website and may be changed at the end of each calendar quarter on one month's notice. All prices exclude VAT which shall be applied at the prevailing rate.



5.1 For Umbraco.TV “Bronze” and “Silver” the subscription is interminable the first year thereafter it can be terminated to the end of a subscription period.

5.2 Umbraco.TV “Pay as you go” can be terminated to the end of any invoicing month

5.3 The Customer terminates the subscription by sending an email to contact@umbraco.com , with the exception of Umbraco.TV which is terminated from within the application.

5.4 Umbraco is entitled to terminate the subscription at the end of any calendar quarter by giving more than 6 months’ notice or immediately on written notice if the Customer commits a material breach of these Terms and Conditions or becomes insolvent or has a receiver or administrator appointed over its assets.



6.1 Umbraco strives towards the highest possible operational stability on this service, but shall not be responsible or liable for any breakdowns or service interruptions, including interruptions caused by factors beyond Umbraco’s control, such as power failures, defective equipment, Internet connections, telecoms connections or the like.

6.2 The Application and the service is provided “as is” and Umbraco expressly disclaims any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.

6.3 In the event of an interruption of service Umbraco will use reasonable commercial endeavours to restore normal operations as soon as possible.



7.1 Any information provided by the application and/or the service, other than the Customer’s data, is protected by copyright and other intellectual property rights and is owned by or licensed to Umbraco A/S unless stated otherwise by Umbraco. The Customer shall notify Umbraco of any actual or suspected infringement of Umbraco’s intellectual property rights and any unauthorized use of the Application that the Customer is aware of.

7.2 No intellectual property rights are assigned to the Customer.

7.3 In relation to any and all material uploaded by the Customer and any and all Customer data, the Customer grants to Umbraco, its suppliers and sub-contractors a non-exclusive worldwide irrevocable license to provide the Application and related services including marketing services to the Customer. The Customer represents and warrants that no uploaded material or Customer data will infringe third party rights or intellectual property rights and will not contain any material that is obscene, offensive, inappropriate or in breach of any applicable law.


8.1 Umbraco is entitled to assign its rights and obligations vis-à-vis the Customer to a group company or to a third party. 

8.2 The Customer accepts that Umbraco is entitled to use subcontractors in all matters.



9.1 Umbraco disclaims all liability and shall not be liable in contract, tort (including negligence), statutory duty, pre-contract or otherwise arising out of or in connection with these Terms and Conditions or the service rendered for any (a) consequential, indirect or special loss or damage; or (b) any loss of goodwill, reputation or data; or (c) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings). In each case whether advised of the possibility of such loss or damage and howsoever incurred. 

9.2 The maximum liability of Umbraco in contract, tort (including negligence), statutory duty, or otherwise arising out of or in connection with the Terms and Conditions; shall, in respect of any one or more events or series of events (whether connected or unconnected) taking place within any twelve month period, be limited to the Fees paid by Customer in such period.

9.3 The Customer undertakes to indemnify Umbraco against any costs due to service/product liability loss, third party loss or other third party claims due to the Customer's use of the services rendered.


10.1 Umbraco will only process Customer data in accordance with the Customer's instructions and not for its own, unauthorized purposes. 

10.2 Umbraco will keep confidential all of the Customer’s confidential information that the Customer provides to Umbraco save to where such information has come into the public domain other than by breach of this clause, or where Umbraco has obtained the information from a third party without a duty of confidence or where it is required to be disclosed by a regulatory or government body or court of competent jurisdiction. 

10.3 Umbraco shall take all necessary technical and organizational security measures in order to ensure that no data are accidentally or illegally destroyed, lost or impaired. Furthermore Umbraco shall take all necessary technical and organizational security measures to ensure that no data comes to the knowledge of an unauthorized person, are abused or moreover is treated in violation of the relevant legislation. Umbraco shall upon demand from the Customer give the Customer sufficient information so that the Customer can ensure that the above mentioned technical and organizational security measures are taken. 

10.4 Where the Customer provides information, usernames or passwords in relation to any third party systems, information feed or service to Umbraco, the Customer shall warrant that the provision of such information or the storage and use by Umbraco of such information shall not breach the terms and conditions for such service or any other third party rights. The Customer shall indemnify and hold harmless Umbraco from any and all loss, damage, cost and expense arising from breach of this clause.



11.1 Umbraco may update these Terms and Conditions from time to time. The current version of the Terms and Conditions in force from time to time is available on Umbraco website. Umbraco shall endeavour to provide reasonable notice of any changes by posting such changes on the web site. Further use of the Application/service after any change to the Terms and Conditions shall be deemed to be acceptance of such Terms and Conditions. It is the Customer’s responsibility to check the website regularly to keep updated on any changes to these Terms and Conditions.



12.1 These terms and conditions shall be construed in accordance with the laws of Denmark and each party hereby irrevocably submits to the exclusive jurisdiction of the courts of Denmark.



13.1 These Terms and Conditions become effective on 6th May 2020 , and supersede all previous terms and conditions.